This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and your rights. Last updated: 16 October 2026.

Who we are

1 Stop Blinds Ltd is the data controller for the personal information described in this policy.

Company number: 11526540 (registered in England and Wales)
Registered office: Suite 4, East Barton Barns, East Barton Road, Great Barton, Bury St Edmunds, Suffolk, IP31 2QY
Showroom: Brunel Business Court, Eastern Way, Bury St Edmunds, Suffolk, IP32 7AJ
Email: info@1stopblinds.co.uk
Phone: 01284 761333

If you have any questions about this policy or your information, contact us using the details above.

What we collect

Contact details: your name, address, email address and phone number, when you fill in a form on our website or a Facebook or Instagram lead form, phone us, email us, or visit the showroom.
Survey and order details: window measurements, photos of your windows, the products you choose, quotes, orders, fitting dates and any notes about access to your property.
Payment and invoice records: what you bought, what you paid and when. We don’t store card numbers.
Messages: emails, form messages and notes of phone calls with us.
Website data: information collected by cookies and similar technology when you use our website (see “Cookies” below).
Reviews: if you leave us a review on Google or another site, we may see and reply to it.

Why we use it, and our lawful basis

To give you a quote, take your order, fit your blinds and deal with any warranty work. Lawful basis: performing a contract with you, or taking steps you’ve asked for before entering one.
To follow up on a quote, and to send existing customers occasional news about similar products. Lawful basis: our legitimate interests in running and growing the business. You can opt out at any time.
To send our email newsletter, if you’ve signed up. Lawful basis: your consent, which you can withdraw at any time using the unsubscribe link.
To keep accounts and tax records. Lawful basis: legal obligation.
To measure how our website and adverts perform. Lawful basis: your consent, given through our cookie message.

We never sell your information, and we never share it with other companies for their own marketing. We use the following services to run the business, and they process information on our behalf:

Google (email, documents, website analytics and Google Ads)
Meta (Facebook and Instagram adverts and lead forms)
Formspree (handles the forms on our website)
Mailchimp (our email newsletter)
Intuit QuickBooks (invoicing and accounts)
Our quoting and ordering software, and our internal order tracking system (hosted by Supabase)
Postmark (processes quote and order emails into our order system)
Vercel (hosts this website)

We also share your measurements and order details with the suppliers who make your blinds, and we share records with our accountants. We’ll share information with the authorities if the law requires it.

Some of these services store data outside the UK, mainly in the United States. Where they do, the transfer is covered by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or by standard contractual safeguards approved under UK law.

How long we keep it

Customer records, orders and invoices: 6 years after your last order, because tax law requires it, and so we can deal with warranty claims.
Enquiries and quotes that don’t go ahead: up to 2 years.
Newsletter list: until you unsubscribe.

Cookies

Our website uses:

Google Analytics: to see how many people visit and which pages they use.
Google Ads: to measure whether our adverts lead to enquiries.
Meta Pixel: to measure our Facebook and Instagram adverts and show adverts to people who have visited our site.

These only run if you click “Accept” on our cookie message. If you click “Reject”, none of them are set. You can change your mind at any time using the “Cookie settings” link at the bottom of every page. You can also block or delete cookies in your browser settings. You can also opt out of Google Analytics using Google’s browser add-on, and manage ad settings in your Google and Facebook accounts.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the information we hold about you
ask us to correct anything that’s wrong
ask us to delete your information, where we don’t need to keep it by law
object to us using your information, including for marketing
ask us to restrict how we use it
ask for your information in a portable format
withdraw consent at any time, where we rely on consent

To use any of these rights, email info@1stopblinds.co.uk or call 01284 761333. We’ll reply within one month. There’s no charge.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first and we’ll try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We’ll update this page if anything changes. The date at the top shows when it was last updated.

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